Thank you for choosing Kazoku Sushi. We strive to ensure your satisfaction with every order. If you are not entirely satisfied with your purchase, our refund policy outlines the conditions and processes for refunds and returns.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Incorrect order: If you receive the wrong item(s) compared to what you ordered.

• Quality issues: If the item(s) are not prepared to our quality standards.

• Late delivery: If your order arrives significantly later than the promised time due to our error.

2. Non-Refundable Items

We are unable to process refunds under the following conditions:

• Change of mind after placing the order

• Incorrect order details provided by the customer

• Food items that have been consumed (except in cases of quality issues)

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us within 24 hours of receiving your order via:

   • Email: [Insert Contact Email]

   • Phone: [Insert Contact Phone Number]

   • In-person: Visit us at [Insert Business Address]

2. Provide the following details:

   • Your name and contact information

   • Order number

   • Reason for the refund request

   • Photos or evidence (if applicable, e.g., incorrect or poor-quality items)

4. Refund Process

Once your request is received and reviewed, we will notify you of the status of your refund. Approved refunds will be processed as follows:

• Payment Method: Refunds will be issued back to the original payment method.

• Processing Time: Refunds typically take 5-7 business days to process, depending on your bank or payment provider.

5. Exchanges

If you receive an incorrect or unsatisfactory item, we may offer an exchange instead of a refund. Exchanges are subject to availability and must be requested within 24 hours of receiving your order.

6. Delivery Fees

Delivery fees are non-refundable unless the refund is due to an error on our part, such as incorrect or late delivery.